Privacy policy

This Privacy Policy (“Policy”) explains how Ashtrixx (“Company”, “We”, “Us”, or “Our”)—the owner and operator of the brand OH DAMP and its website www.ohdamp.com—collects, uses, stores, and protects your personal information.

By accessing or using our website, purchasing our products, or interacting with us through digital platforms, you agree to this Policy.

This Policy is an electronic record under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It does not require any physical or digital signature.

1. Information We Collect

We may collect personal and non-personal data when you visit, register, or purchase through our website or associated platforms. This may include:

  • Full name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Payment information (processed securely via Razorpay)
  • Purchase history and preferences
  • Device, browser type, IP address, and usage data
  • Communication preferences (e.g., newsletter sign-ups, promotions)

We do not store your credit/debit card details or sensitive payment data. All payments are processed through secure third-party payment systems.

2. How We Use Your Information

We may use your information for purposes including, but not limited to:

  • Processing and fulfilling your orders
  • Sending order confirmations, invoices, and delivery updates
  • Responding to queries, feedback, or support requests
  • Managing your account and purchase history
  • Sending marketing or promotional messages (only with your consent)
  • Conducting analytics to improve our products and services
  • Preventing fraud and ensuring secure transactions
  • Complying with legal or regulatory obligations

By using our services, you consent to the collection, use, and processing of your information for these purposes.

3. Information Sharing & Disclosure

We respect your privacy and do not sell, rent, or trade your personal data. However, we may share information with trusted third parties under the following limited circumstances:

  • Payment gateways (e.g., Razorpay) to process transactions
  • Delivery and logistics partners for order fulfillment
  • Technical and marketing partners assisting with website operations or analytics
  • Law enforcement or government agencies, if required by applicable law

All third-party partners are contractually bound to maintain data confidentiality and handle your information responsibly.

4. Information Security

We take appropriate and reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

Only authorized personnel and trusted service providers are allowed access to your information for legitimate business purposes.

While we strive to safeguard your data, no method of data transmission or storage is entirely risk-free. By using our services, you acknowledge and accept these inherent limitations.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Understand website traffic and user preferences
  • Personalize content and marketing offers

You can choose to disable cookies in your browser settings, though certain features of the website may be affected as a result.

6. Your Rights

You have the right to:

  • Access or request a copy of your personal data
  • Request corrections to inaccurate or incomplete data
  • Withdraw consent for marketing communications
  • Request deletion of your personal information (subject to legal requirements)

To exercise these rights, email support@ohdamp.com with your request and relevant details. We may verify your identity before acting on your request.

7. Third-Party Links

Our website may contain links to external websites such as e-commerce or social media platforms. Ashtrixx and OH DAMP are not responsible for the privacy practices or content of such websites. Please review their respective privacy policies before sharing your information.

8. Data Retention

We retain your information only for as long as necessary to fulfill the purpose it was collected for, such as processing orders, complying with legal obligations, or resolving disputes. Once data is no longer required, it is securely deleted or anonymized.

9. Policy Updates

Ashtrixx reserves the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with an updated effective date. Continued use of our website after any modification constitutes your acceptance of the revised Policy.

10. Grievance Redressal

In accordance with applicable laws, any concerns or complaints regarding this Policy or data handling can be addressed to the designated Grievance Officer.

Grievance Officer:
Ashtrixx – OH DAMP
support@ohdamp.com
(Please mention “Privacy Concern” in the subject line)

11. Effective Date

This Privacy Policy is effective as of [insert date] and applies to all data collected and processed by Ashtrixx in connection with OH DAMP products and services.

Thank you for trusting OH DAMP — a skincare brand by Ashtrixx, committed to transparency, safety, and your privacy.